Stats - Retailing

Trends & statistics: the Web's richest source

Study: Consumer Satisfaction in E-Commerce Slips
Retailing
Consumers are more price sensitive during an economic recession. May 11, 2009

Customer Satisfaction With E-Commerce Dips
Retailing
Index shows online brokerage industry takes the biggest drop, while travel sites hold steady. Feb 17, 2009

Consumers Want to Pay Now for Online Purchases, Not Later
Retailing
Online shoppers trade bank-issued credit and debit cards for these alternative payment methods. Nov 11, 2008

Online Customer Satisfaction Improves Despite Economy
Retailing
Even in a down economy, online retailers drive loyalty and satisfaction. May 15, 2008

E-Commerce Equals Convenience, Risk to Consumers
Retailing
Consumers like the convenience of shopping online, but worry about transmitting credit card and other financial information. Feb 15, 2008

Online Holiday Sales Peak in Afternoon, Sales up 19 Percent
Retailing
The first 41 days of the 2007 holiday shopping season show gains for online retailers over sales volumes last year; online sales peak in the afternoon. Dec 14, 2007

Online Retailers Must Adapt to Earn Customer Satisfaction, Survey Finds
Retailing
With consumer expectations rising rapidly, online retailers must give visitors more entry points to build loyalty. Jun 5, 2007

Loyalty Programs Promote Higher Spending
Retailing
Word-of-mouth and enrollment increase membership of retailer loyalty programs. Apr 3, 2007

E-Tailers Beat Offline Stores in Customer Satisfaction
Retailing
Web 2.0 features give online stores an edge. Feb 20, 2007

E-Commerce Spending Up for 2007 Holiday and Year
Retailing
Online shopping topped $102 billion in 2006, up 24 percent over the previous year. Jan 5, 2007

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