Weinberger on blogging for business

David Weinberger, a fellow at the Harvard Berkman Center, is telling the crowd at the BlogOn social media summit what blogs are not. They're not inherently journalism, he points out, but there is an intersection between the blogosphere and the "journosphere," as he calls it.

The way to find that intersection, if you're a company looking to start a blog, involves four steps:
1. Listen. See what's being said about your company already.
2. Audit. See what people in your company are blogging about, and what blogs they read.
3. Engage. Create a plan to engage your customers.
4. Give up. Plan to give up control.

Even if a company follows that plan, Weinberger expects most companies to make two mistakes:
1. Thinking they know more than their customers.
2. Insisting on being incredibly boring.

"Blogging looks like a risk they don't have to take. In that case, they should just not take it," he said. "Entering the conversation as a fallible human being raises the possibility of connecting with a market in new and deep ways."

About the author

Kevin Newcomb joined ClickZ in August 2004, covering search marketing and other online marketing topics. He has been reporting on web-based businesses since 2000.

Before the bubble burst, Kevin was a marketing manager for an online computer reseller, handling copywriting, e-mail marketing, search marketing and running the affiliate program.

With a combination of real-world marketing experience and years of business journalism, Kevin brings to ClickZ a unique ability to deliver news and training materials that help online marketers do their jobs better.