VeriSign is now resolving requests for non-existent .COM and .NET domains to an error page that features a search engine that it operates called Site Finder, a move that's quickly raised controversy.
Previously, such bad requests would have resulted in an error that in turn would be handled in different ways by various browsers.
For example, consider a request for the non-existent ww.amazon.co.uk web site. Entering that into Internet Explorer produces an error page saying, "We can't find ww.amazon.co.uk." The page provides an option to search the web using the Microsoft-owned MSN Search service. It's also offers the helpful message, "Did you intend to go to one of these similar Web addresses?" with the correct www.amazon.co.uk site listed as a link.
You can still see the error message shown above in Internet Explorer because the domain I used in the example does NOT end in .COM or .NET. For those domains, a change that VeriSign made on Monday means you'll be redirected to its search engine (if this isn't yet happening for you, it's because it will take a few days for the new system to fully propagate across the web).
The move, only days old, is already proving controversial. VeriSign is being accused of hijacking traffic, though who exactly "owns" the traffic to non-existent domains is entirely unclear.
Indeed, back when Netscape introduced "Smart Browsing," it faced accusations from .COM domain owners that it was somehow robbing them of traffic. For example, prominent blogger Dave Winer at the time was disturbed that those entering just the word "scripting" were not resolved to his web site of scripting.com. My past story from that time, Netscape Smart Browsing Available, Debated, explains the situation in more detail.
Today, it's Internet Explorer that dominates the browser marketshare. IE has its own mechanisms for dealing with bad domains or when a particular page no longer exists (my past story Searching & Navigating Via Internet Explorer covers this, though the RealNames system no longer operates). If anyone is being "robbed" by VeriSign, it's Microsoft -- yet Microsoft itself has come under accusations of somehow robbing people of traffic because of its own resolution systems.
In general, the main concern shouldn't be on who owns the traffic but whether the user experience is being improved. VeriSign argues that it is.
"Like many registries, we are continually exploring how to enhance the internet user experience, and Site Finder does that for millions of users each day. And it reintroduces consistency into the mistyped domain name experience, since Site Finder is implemented uniformly regardless of the particular application," said Christopher Parente, senior manager of naming and directory services with VeriSign.
I've been generally impressed with how Internet Explorer handles things. It remains to be seen whether VeriSign will live up to or exceed that standard. To get an early measure, I tried a few queries:
- wwwww.amazon.com: MSN failed but VeriSign succeeded in suggesting www.amazon.com as a useful alternative
- www.serchenginewatch.com: Both MSN and VeriSign succeeded in suggesting www.searchenginewatch.com as a useful alternative
- ggoogle.com: Both MSN and VeriSign succeeded in listing www.google.com as a useful alternative
- wwww.quicken.com: Both MSN and VeriSign listed the www.quicken.com site as a useful alternative
Overall, VeriSign certainly appears no worse than what MSN was offering. My main disagreement is that the alternative addresses, presented under the "Did You Mean" heading, appear only after you see a search box. The same is true with MSN. In both cases, it would be better to flip-flop the order.
I do dislike that the VeriSign service feels more commercial than what MSN does. The VeriSign error page offers a "Search Popular Categories" option. Since it was navigational request that originally generated the page, rather than a search request, offering this type of suggestive sell to browse paid listings from Overture feels exploitive rather than useful.
While the user experience remains a main concern, the VeriSign move also has raised some other issues, in particular whether the change will have an impact on other internet aspects, such as how mail gets resolved and security issues. You can find a rundown about these issues in some of the stories below. The first two have some reaction from AOL and MSN, and the last ones touch on implementation issues.
- Service finds Web sites even if mistyped, AP
- A wave of Web profits in guiding lost surfers, New York Times
- VeriSign redirects error pages, News.com
- VeriSign Hijacks Unused Domains, BetaNews, BetaNews
- Resolving Everything: VeriSign Adds Wildcards, Slashdot
- ISC to Cut Off Site Finder, Wired
- Software Aimed at Blocking VeriSign's Search Program, AP
Ultimately, it will be interesting to see how MSN and AOL respond. My assumption is that both parties might be able to configure their systems to avoid the new VeriSign errors pages, if they so choose.
I asked MSN if Microsoft could override what VeriSign but didn't get a response to the question. Instead, MSN offered a general comment on the situation.
"MSN remains 100 percent committed to providing our customers with the most relevant search results. VeriSign's decision to redirect traffic from misspelled queries isn't of great concern to us, because the amount of traffic driven to MSN search through misspelled queries is insignificant. We are also focused on generating traffic from satisfied and repeat consumers rather than counting on mistyped query traffic," said MSN product manager Karen Redetzki.
NOTE: Article links often change. In case of a bad link, use the publication's search facility, which most have, and search for the headline.
Know your Ambiguous Customer: Effective Multi-Channel Tracking
Wednesday, June 5 at 1pm ET - Learn why a move from the "batch and blast" email approach enables better conversations with your customers.
Register today - don't miss this free webinar!