Consumer Reports/Consumer Web Watch has published a new study that looks at how 11 travel search meta engines and aggregators like Kayak, Mobissimo, and Yahoo FareChase perform. The full text of the 29 page report (PDF) is available here at no charge. A brief news release is also available.
From the news release:
Consumer Reports WebWatch found reasons to be concerned about this newest segment of the largest setor of online commerce: no TSE can capture all or even most of the available fares and rates; certain itineraries may not be filtered properly; and questions remain about how leading TSEs are compensated and whether or not this affects the unbiased listings of travel products.
Here's a list of the 12 sites analyzed in the report:
- AOL Pinpoint Travel;
- ITA Software
- Yahoo FareChase.
The report also contains a bunch of travel search stats that might be of use to some of you along with a chart that looks at what key features each of these tools offer.
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