The American Customer Satisfaction Index has been released and Yahoo, MSN and Google all fell in points from last year's results. If you look at the 2nd quarter scores and scroll down to the portals and search engines section you will see the ratings. Yahoo was hit the hardest, with a drop of five-percentage points from last year. Ask.com followed with a fall of 1.4%, then MSN falling 1.3%, and then Google falling 1.2% year over year. The only gainer is AOL with a 4.2 percentage point increase year-over-year. There is more coverage on this at DMNews, Bloomberg, News.com and SeattlePI.
Know your Ambiguous Customer: Effective Multi-Channel Tracking
Wednesday, June 5 at 1pm ET - Learn why a move from the "batch and blast" email approach enables better conversations with your customers.
Register today - don't miss this free webinar!