The American Customer Satisfaction Index has been released and Yahoo, MSN and Google all fell in points from last year's results. If you look at the 2nd quarter scores and scroll down to the portals and search engines section you will see the ratings. Yahoo was hit the hardest, with a drop of five-percentage points from last year. Ask.com followed with a fall of 1.4%, then MSN falling 1.3%, and then Google falling 1.2% year over year. The only gainer is AOL with a 4.2 percentage point increase year-over-year. There is more coverage on this at DMNews, Bloomberg, News.com and SeattlePI.
Twitter Canada MD Kirstine Stewart to Keynote Toronto
ClickZ Live Toronto (May 14-16) is a new event addressing the rapidly changing landscape that digital marketers face. The agenda focuses on customer engagement and attaining maximum ROI through online marketing efforts across paid, owned & earned media. Register now and save!