The American Customer Satisfaction Index has been released and Yahoo, MSN and Google all fell in points from last year's results. If you look at the 2nd quarter scores and scroll down to the portals and search engines section you will see the ratings. Yahoo was hit the hardest, with a drop of five-percentage points from last year. Ask.com followed with a fall of 1.4%, then MSN falling 1.3%, and then Google falling 1.2% year over year. The only gainer is AOL with a 4.2 percentage point increase year-over-year. There is more coverage on this at DMNews, Bloomberg, News.com and SeattlePI.
Meet Your Favorite Search Engine Watch Contributors
Many of SEW's leading expert contributors will be at ClickZ Live, the new online and digital marketing event kicking off in New York (March 31-April 3). Hear from the likes of: Thom Craver, Josh Braaten, Lisa Barone, Simon Heseltine, Josh McCoy, Lisa Raehsler, Greg Jarboe, Dan Cristo, Joseph Kerschbaum, John Gagnon, Eric Enge and more!