Last week, Andy Beal released an online reputation management tool called Trackur. It was created for “individuals and companies concerned that they may be the subject of an online conversation, but don't have the time or knowledge needed to set up their own online monitoring tools."
It's also aimed at PR firms that want to add online reputation monitoring to their existing "clipping" services.” Users can be up and running with Trackur in just 5 minutes, which Beal says "removes the hassle out of maintaining dozens of manual reputation searches.”
At first glance, Trackur appears to be a simple RSS aggregator of social media search queries. Indeed, a social media-savvy individual could likely replicate what Trackur does with a bit of time and effort. But not every business has the knowledge, or the desire, to know what they should be tracking. Trackur makes good business sense for those types of users, Beal says.
“We take the hard work out of monitoring social media. We monitor news, blog posts, images, videos – even Twitter! Users can set up multiple searches, use sophisticated filtering to remove items that are not relevant to them, bookmark items, share items, sort items, then subscribe by email or RSS – or just use our beautiful AJAX interface,” Beal says.
All of this sophistication comes at a price. Trackur offers plans from $88-$388 a month, or less than the cost of a venti latte at Starbucks a day. But for small businesses, Trackur is essentially reputation insurance. “A smear against the reputation of a small business can be more detrimental than one against a Fortune 500 firm. Small businesses live and die by referrals and word of mouth. Just a single blog post can hurt the business of a restaurant, attorney, or flower shop,“ says Beal.
Technology alone cannot manage a reputation, so a Google support group and consulting services are in place for those who need help acting on their results. Trackur offers a 14 day free trial of its Standard version so users can experiment with the tool before shelling out the monthly fee.
In the coming weeks, Beal says to expect new features such as trending reports to be rolled out with the tool.
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