In the “Social Media: Do Big Companies Get It?” panel at SES Toronto, it turned out that the three presenters each offered a checklist of sorts. Though they shared more insight than just this, it’s a handy way to sum up some of the knowledge they shared.
First, we have 5 Myths of Social Media, from Mark Evans:
- Social media is free — not when you count your time, money, and resources.
- Social media is easy — it’s not.
- Social media is about the tools — but tools are worthless without a clear goal of what you want them to do.
- Social media is a standalone activity — it’s not an add-on, it needs to be built in from the beginning.
- Measuring ROI is difficult — but there are lots of tools to track, monitor, and measure activity.
Then, we have 7 Mistakes of Social Media, from Krista Neher:
- Focusing on the Numbers — instead of building an audience of people who care about what you’re doing.
- Hijacking the conversation — instead of joining it.
- Spamming — instead of respecting the conversation.
- Being irrelevant — instead of joining conversations where you fit in.
- Being boring — instead of giving people something that interests them, not just yourself.
- Not being committed — instead of being there to respond when people have questions/concerns.
- Not playing nice — instead of being kind and respectful to everyone.
Finally, there’s 5 Ways to Impact Your Ranking on Social News Sites from Guillaume Bouchard:
- Content — “To make a long story short, you have to make a long story short.”
- Platform — “Digg is allergic to commercial sites.”
- Submitter — more important in Digg than StumbleUpon.
- Category — The category you choose to write in will affect the level of competition you face.
- Solicitation — The number of votes doesn’t affect Digg’s algorithm as much as StumbleUpon’s