As the news item below tells us Amazon has bought Zappos. In very quick order the Zappos CEO Tony Hsieh sent a letter to all his employees and the press.
A smart move by a smart CEO. Take the conjecture out of the equation is part of the Zappos culture. The prompt response was like the prompt responses their customers receive on Twitter.
No employees will be let go - in fact they are looking for more. No offices will be closed or moved. And with the investors, employees will benefit, Hsieh told them.
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