They may have been using controversy to get more press for their company, but Groupon's Superbowl ad that makes light of the troubles Tibet has with China may well backfire on them.
When the ad - which starts as a solemn account of Tibet's troubles - turned into a claim that Tibetans can "whip up great fish curry" and if you use Groupon you can get $30 worth for $15, the company rapidly came under fire on Twitter - the platform many were using to communally follow the Superbowl and its ads.
What was Groupon thinking? Andrew Mason Groupon founder responded on the company blog: "The gist of the concept is this: When groups of people act together to do something, it's usually to help a cause. With Groupon, people act together to help themselves by getting great deals. So what if we did a parody of a celebrity-narrated, PSA-style commercial that you think is about some noble cause (such as "Save the Whales"), but then it's revealed to actually be a passionate call to action to help yourself (as in "Save the Money")?"
It was really a no win ad - they are trying to get in to China and if seen as drawing attention to Tibet it may get flak from the Chinese government. And then there is the possible backlash in the US. Ir is the company counting greed will overpower any negative association? They forget LivingSocial, their major competitors also had an ad.
They even had a promoted Tweet about helping your company. Maybe they can show you how to use 50% of your brain.
Know your Ambiguous Customer: Effective Multi-Channel Tracking
Wednesday, June 5 at 1pm ET - Learn why a move from the "batch and blast" email approach enables better conversations with your customers.
Register today - don't miss this free webinar!