The Google AdWords team has responded to requests from users to provide phone support to it's advertisers, in addition to the online and email support already available.
AdWords Phone Support details below:
"To speak to one of our specialists, give us a call at 1-866-2Google between Monday-Friday, 9am-8pm Eastern Time. This number is for current AdWords advertisers only, so please make sure you have your customer ID ready."
This is great news for new users, more elderly users or less tech-savvy users and all those polite executives who report difficulties to upper management, only to get the frustrating response, "can't you just call Google and get them to sort it out?"
We sympathise with you and declare that you will no longer have to facepalm again!
This new customer service option follow a change in the dedicated support plan for european search marketing agencies. The Official Google Blog also said "we'll roll phone support out to advertisers in other countries in the coming months."
All the support options for Google AdWords now are:
- Telephone (US & Canada): 1-866-2Google (requires customer ID)
- Google AdWords Forum
- Google AdWords Classroom
- Google AdWords Help Center
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