Search Engine Watch Membership FAQ

This page answers some of the common questions that Search Engine Watch Members may have. Please visit the Members Area to learn more about the benefits of becoming a member.

  • I can't find my username or password.
    This information was sent to you via e-mail when you became a member. If you cannot find the e-mail, use the Password Reminder to have the information resent to you.
  • My username and password don't work.
    Look at the confirmation e-mail you were sent and be sure that you are entering the information exactly as shown. Be advised that all letters must be in lower-case. If you still need help, use the Membership Help form.
  • I tried to sign-up for membership using the secure form, but it didn't work.
    This shouldn't happen, but if it does, please call our customer service group at +1 212-457-4993 US Eastern Time, Monday to Friday 9:00am to 6:00pm. If it is after business hours you can leave your information and it will be processed, usually within 24 hours.
  • I signed up as a member but haven't received anything.
    Chances are, the e-mail address you provided isn't working. Please use the Membership Help form for assistance. The information will be resent to the correct address after your membership is confirmed.
  • I'm really not happy with my membership. Can I get a refund?
    Certainly, if it is within 30 days of when you first registered. We ask only that you briefly explain why, using the Membership Help form, so that we might improve the service for others.
  • I'd like to register for membership by giving my credit card details to a human being.
    Please contact customer service at +1 212-457-4993.
  • I have a question that's not covered above. How can I ask it?
    If it relates to Search Engine Watch Membership, please use the Membership Help form. You can also call our customer service department using the phone number above. If your question is regarding something other than paid membership, please select an appropriate form from the Search Engine Watch contact page.