SES Chicago - December 7-11, 2009

Liana Evans

Since 1999, Liana "Li" Evans has been active full-time in the search marketing arena, becoming well versed in all avenues of social media and search marketing. Li runs the Search Marketing Gurus blog, and is the director of social media for Serengeti Communications, a Washington, DC-based online marketing firm that focuses on building social media strategies for companies and training companies to bring online marketing in-house.

Li has led the SEO strategy for an Internet Retailer 500 company, and was the SEO and social media architect for a Fortune 500 multi-million page entertainment Web site. As a database designer and programmer since 1992, Liana has developed technical expertise in dealing with large-scale retail sites and their dynamic natures.

She holds degrees in both public relations and information technology, which lend well to working with client strategies in social media and search marketing. She speaks and trains social media and SEO at Search Engine Strategies and other industry conferences.


Recent articles by Liana Evans

    How to Earn Respect in Social Media
    Just because you and your company are a big deal in the offline world doesn't mean you'll win friends and influence in social networks.

    Who Owns the Social Media Conversation?
    Your company is more than just one person; make sure your social media strategy reflects that.

    What Is Your 'R' for ROI in Social Media?
    Each company needs to define its own "return" in their ROI when they implement social media strategies. You can have several reasons you want to implement a social media strategy, those can all be measured as a return.

    The Link Between Search and Social
    Search isn't limited to just a search engine anymore. In search and on social sites, the goal is the same: being found. People are increasingly turning to social sites for searches, and trusting the information they find there.

    Can Social Media Be Measured?
    There's a lot of debate around whether social media marketing can be measured. There's also a cauldron of bubbling issues around exactly what companies should measure when it comes to social media marketing.

    In Social Media, Come Bearing Gifts
    When you come storming into a community with only your marketing message, you're no better than a party crasher. It's imperative that you understand the community you're dealing with, and come prepared to add value to the community.

    Understanding Social Media Communities
    Social communities, whether they're online or offline, have interesting dynamics. To make any kind of headway, you must understand and respect how each individual community functions before charging in to join the party.

    Bring Legal in Early on Your Social Media Strategy
    With social media, it's better to make your legal team a part of the process from the beginning. Knowing the legal rules of the road when you're entering into and engaging in conversations on social media sites can save a lot of time, sweat, tears, and -- most of all -- money.

    Customer Service in Social Media
    By participating the right way in social media, you can set yourself up for some great rewards. Being in the right place, at the right time, and having a plan for dealing with negative issues can be a great way to use social media channels for your business.

    Get Your Head Out of the Sand
    A good chunk of your customers or potential customers are involved in social media in some way. Do you know what they're saying about you? Are you missing out on opportunities to connect with them?

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