By Danny Sullivan , January 1, 1999
Yahoo has established a new email support address for those having problems getting listed in the directory or getting change requests processed. Below are some guidelines on using the new address.
New sites should be submitted as normal, and if the site isn't listed within a few weeks, then do a resubmission. If the site still doesn't appear after a few weeks, then email url-support@yahoo-inc.com for assistance. You must send the exact URL that you submitted, but you do not need to send the categories you submitted to or the actual dates you submitted on.
The procedure regarding change requests is slightly different:
"We ask that they submit the change, wait at least 7-10 days for processing, then email us. With change requests, in addition to the URL, we also need the exact date of the change request so we can access the form," said Yahoo's Srinija Srinivasan, who oversees the listings process.
Srinivasan adds that the new address is not a way to get a "priority" listing, nor a way to get around the normal add or change submission process. Additionally, don't use the address to tell Yahoo that you've just done a submission, such as, "Hi, I submitted my site and wanted to make sure you got it."